Frequently Asked Questions- Feel Free to ask!!
VPS9’s managed VPS Hosting packages are a cost effective substitute for shared/reseller hosting as well as Dedicated Servers with one major difference: VPS Hosting (Virtual Private Server) gives you the flexibility and power of a dedicated server without the high price tag.
Q: Do you offer a Money-Back Guarantee?
Ans: Yes! All our hosting packages excluding Dedicated Servers include a 15 Day Money back Guarantee. Domain purchases are not eligible for refunds. (Please note: Only new customers are eligible for our 15 Day Money back Guarantee). If the TOS/AUP agreed upon when ordering is violated this also makes you ineligible for the 15 Day Money back Guarantee.
Q: How long does it take for my order to be activated?
Ans: Your account is normally setup instantly, in some cases within 24 hours from the time you place the order in case of payment verifications/ fraud alerts. You will receive an email from VPS9 once your order has been approved. Dedicated Servers will be delivered 3-4 days from the time the order is processed.
Q: What type of payments do you accept?
Ans: We accept credit card (Visa, MasterCard, American Express) as well as PayPal, Payza, Perfect Money, EBS, Web Money, Bank Wire Transfer, Crypto-currency payment. On a per customer basis we will accept checks.
Q: Will you migrate my hosting account/websites from another provider?
Ans: Yes, as long as your are using the same control panel. Please follow the normal order procedure. Once you receive the welcome email please submit a support ticket through our support portal.
Q: Do I need my own domain name when signing up for a hosting package?
Ans: Yes, in order to purchase a hosting package you will need your own domain.
Q: Do you have an uptime guarantee?
Ans: Yes, we offer a 99.9% network uptime guarantee.
Q: What type of support do you offer?
Ans: We offer 18/7 support on all hosting services via email and/or our help desk found here: https://www.vps9.net/billing.
Q: How do I submit a ticket?
Ans: We give you the option of submitting a ticket by simply sending us an email which can be tracked and monitored via our help desk. You can also submit a ticket through your billing login system.
Q: Do you offer Managed VPS’s and Dedicated Servers?
Ans: Yes we do offer Fully Managed VPS’s, and Dedicated Servers. For more detailed information please visit our various Services.
Q: Can I upgrade my account at a later time?
Ans: Yes, you can upgrade your account at anytime. Please email us at firstname.lastname@example.org with your customer ID and we will take care of your request. Please note: once your plan is upgraded you can not request a downgrade of the same plan for at least one month.
Q: Where are your servers located?
Ans: We have servers in 4 different location in the Germany, Netherlands, Russia and USA.
Q: Does your prices include Service Tax?
Ans: Service Tax is applicable for only Indian National Clients.