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Service Level Agreement (SLA)

You must meet the below requirements to be eligible for an SLA credit:

  • Your account must be in good standing.
  • All requests must be submitted within 5 days of the reported downtime.
  • All requests must contain a ticket # of the service interruption.
  • You must submit a ticket through our helpdesk to the billing department .
  • Your account must be in good standing.

SLA Credit will be generated as follows based on your monthly Renewal Price:Uptime Guarantee SLA Credit.


VPS9.net is not responsible for downtime related to the services listed below and as such will not issues credits for the following:

  • Internal services such as MySQL, Apache, PHP, etc.
  • Scheduled downtime or planned maintenance.
  • Al Interruption of service due to unpaid invoices, abuse notifications, and violations of TOS.
  • ISP or local connection problems.
  • Customer-controlled downtime.
  • Acts of Force Majeure.

-VPS9.NET
Management