Terms of Service

We will set up your account after we have received payment and our payment partner(s) have screened the order(s) for potential fraud. It is your responsibility to provide us with an email address that is not in the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account.

2.1 Identity Verification, KYC and Fraud Prevention

To protect VPS9, its customers, payment partners and infrastructure from fraud, abuse, unauthorized transactions, impersonation and unlawful activity, VPS9 may carry out risk-based customer verification before or after activating a service.

Identity verification is not necessarily required for every customer. VPS9 may request additional verification where an order, account, payment or activity presents an increased fraud, security, compliance or abuse risk.

Where verification is required, customers may be requested to provide information or documentation including, where appropriate:

• A valid government-issued identity document;
• A photograph, selfie or liveness verification;
• Proof of residential or business address;
• Business registration or company information;
• Confirmation of contact information;
• Information necessary to verify the relationship between the customer and the payment method used; or
• Other reasonable information required to establish the customer’s identity or legitimacy of the transaction.

VPS9 may use third-party identity verification and fraud-prevention service providers, including Didit, to perform some or all of these verification checks.

By submitting information for verification, the customer authorizes VPS9 and its authorized verification providers to process the information for identity verification, fraud prevention, account security, abuse prevention and applicable legal or compliance purposes.

Customers must provide accurate, authentic and current information. Altered, forged, misleading or fraudulent documents or information are strictly prohibited.

VPS9 may delay service activation, place an order under review, request additional documentation, restrict an account, suspend a service or cancel an order where:

• Required verification is not completed;
• Submitted information cannot reasonably be verified;
• Information provided during verification conflicts with account or payment information;
• Fraud, impersonation or unauthorized payment is suspected;
• The account presents an unacceptable security or abuse risk; or
• Verification is required by a payment provider, service provider or applicable law.

Verification may also be requested from an existing customer where account ownership, payment activity, account security or use of the service requires additional confirmation.

Any personal information collected during verification will be handled in accordance with the VPS9 Privacy Policy and applicable data-protection requirements.

All services provided by VPS9.net are intended to comply with the UAE federal cybercrime laws, IFZA rules. This includes, but is not limited to, copyrighted material, material we judge to be threatening or obscene. The customer agrees to indemnify and hold harmless VPS9.net from any claims resulting from the use of our services.

Examples of unacceptable material:

• Scam Sites (ex, eBay/PayPal, CC/Password Scam sites).
• Mailbombers or any sort of spam sites.
• IRC Bots.
• Warez Sites.
• Hate Sites.
• Roms / Emulators.
• Pirated Software.
• Proxies.
• Hack programs and archives.
• Malicious Scripts.
• Spamming ( Includes Forum Spamming, Black Hat Scripts ).
• Tobacco products.
• Carrying out network attacks(DDOS/DOS Attacks, SYN Attacks, TCP/UDP Flood, Stress Testing, etc).
• Port Scanning, Brute Force Attacks.
• IP Spoofing/ARP attacks.
• Prescription drugs.
• Drugs and drug paraphernalia.
• Weapons (including, without limitation, knives, guns, firearms, or ammunition).
• Satellite and cable TV descramblers.
• Pornography, adult material, material which incites violence, hatred, racism, or which is considered obscene.
• Government IDs and licenses, including replicas and novelty items, and any counterfeit products.
• Unlicensed or illegal lotteries or gambling services (including, without limitation, the use of or participation in illegal gambling houses).
• Unregistered charity services.
• Items which encourage or facilitate illegal activities.
• Prepaid debit cards or other stored value cards that are not associated with a particular merchant and are not limited to purchases of particular products or services.
• Third-party processing or payment aggregation products or services.
• Multi-level marketing, pyramid selling, or Ponzi schemes, matrix programmes or other “get rich quick” schemes or high yield investment programmes.
• Goods or services that infringe the intellectual property rights of a third party..
• Un-coded/miscoded gaming.
• Timeshares or property reservation payments (On and Off Plan).
• Hosting or spreading information that violates public morals, public order, religious values, or national security.
• Any activity violating the UAE’s Cybercrime Law (Federal Decree-Law No. 34 of 2021)

VPN use is permitted only for legitimate, lawful purposes. Under UAE law, use VPNs to:

• Bypass government restrictions,
• Conceal criminal activity,
• Commit fraud or impersonation,
• Accessing VoIP services, or any service prohibited in the UAE, is strictly illegal.

VPS9 does not allow the use of VPNs for illegal activities, services that help get around UAE laws, or any tools that hide user identity to avoid being tracked by law enforcement.

Violation of this clause may result in immediate suspension and reporting to the UAE authorities if required.

VPS9 aligns with UAE data protection expectations and IFZA regulations. Customers acknowledge the following:

• Certain categories of data (government, financial, telecom, or regulated data) may be subject to UAE data-residency requirements.
• Customers processing regulated data are responsible for ensuring their hosting selection complies with UAE data localization obligations.
• VPS9 Hosting may store or process data on servers located in or outside the UAE, depending on the service purchased.
• Upon written request, VPS9 Hosting can provide UAE-hosted or region-specific hosting options when required for compliance.
• Customers handling regulated sectors (banking, healthcare, government, telecom) must ensure their use of VPS9 Hosting’ services complies with local UAE data hosting laws.

We take a zero-tolerance stance against the sending of unsolicited e-mail, commonly known as spam. Any user who sends out spam will have their account terminated without notice.

VPS9.net reserves the right to require changes or disable, as necessary, any website, account, database, or other component that does not comply with this policy, at its sole discretion. VPS9.net also reserves the right to make any such modifications in an emergency at our sole discretion.

VPS9.net reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean-up fee. The cost of the clean-up fee is left entirely to the discretion of VPS9.net. All rights reserved.

You agree to supply appropriate payment for the services received from VPS9.net, in advance of the time period during which such services are provided. You agree that until and unless you notify VPS9.net of your desire to cancel any or all services received, those services will be billed regularly. VPS9.net reserves the right to change the monthly payment amount and any other charges at any time.

Your use of this service is at your sole risk. Our backup service is provided to you as a courtesy. VPS9 is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backups of files and data stored on VPS9 servers. Backups will not be provided for accounts that have been suspended or terminated for any reason unless otherwise agreed to in writing by VPS9.

VPS9.net reserves the right to cancel the account at any time. Customer acknowledges that a minimum of 12 days’ cancellation notice before the following renewal term must be given in writing to VPS9.net or the Customer will be responsible for full payment of the following term.

Cancellation request guidelines:

• The cancellation request must be submitted to the billing department.
• The cancellation request must be submitted from the main email address on file with VPS9.net.
• The cancellation request must contain the main IP address of the server you wish to cancel.
• Customers may cancel at any time, subject to the notice and billing conditions above.

VPS9.net gives you a 30-day money-back guarantee on VPS Hosting Services. Payment made for domain registration and Product Addons will not be refunded, and the domain name can be transferred to the client. Management service fees also come under the non-refundable policy.

30-day money-back guarantee conditions and exclusions:

• Accounts canceled or terminated by VPS9.net do not qualify for the 30-day money-back guarantee.
• Accounts suspended for TOS violations do not qualify where the customer decides not to correct the violation.
• Only first-time accounts are eligible for a refund.
• If you previously had an account, canceled it and signed up again, the new account is not eligible.
• If you have opened a second account, that account is not eligible.
• Customers subscribing to more than one VPS Hosting service are eligible only for the first VPS under this refund policy.
• Management service fees and Product Addons are non-refundable.
• Domain-registration charges are non-refundable.
• Services ordered through the WebMoney Payment Gateway are not covered by the 30-day refund policy because WebMoney does not provide merchant refunds or merchant-to-account transfers.

Free Domains are available for the life of the Hosting Package. If a customer cancels at any time, VPS9 will require full payment for the cost of the domain for the first year to retain ownership of the domain. Any refund request will have the cost of the free domain deducted.

To request a refund, follow the cancellation procedure through the client area and open a sales support ticket mentioning the reason for cancellation. The Billing Department will investigate the request. If it is found suitable under the 30-day money-back guarantee and Terms of Service, a refund will be provided within 24 working hours.

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase.

If your account exceeds the allocated allowance, VPS9 may:

• Suspend the account until the start of the next allocation period.
• Suspend the account until additional bandwidth is purchased.
• Require an upgrade to a higher-level package.
• Terminate the account and/or charge an additional fee for overages.

Unused transfer in one month cannot be carried over to the next month.

VPS9.net reserves the right to change prices listed on VPS9.net, and the right to change the number of resources given to plans at any time. Contract pricing customers will not be affected by any price change throughout the contract period. The amount you pay for hosting will never increase from the date of purchase.

VPS9 strives to maintain a 99.9% network and server uptime service level. This uptime percentage is a monthly figure and is calculated solely by VPS9 monitoring systems or VPS9 authorized/contracted outside monitoring services. If VPS9 fails to meet its 99.9% uptime guarantee, and it is not due to one of the exceptions below, credits will be made available to each client, upon request, on a case-by-case basis. VPS9 does not credit a full month’s service for minor downtime. This would not be financially healthy for VPS9, and in turn, would only negatively affect the service level VPS9 provides to you. “Partial refunds for partial downtime” is our standard policy. In extreme circumstances, VPS9 may distribute full month credits, but this is dealt with on a case-by-case basis. Credits are issued for one month’s service only, never more.

Exceptions – Customer shall not receive any credits under this SLA in connection with any failure or deficiency of the VPS9 network caused by or associated with:

• Circumstances beyond reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, “Acts of God” (i.e, fire, flood, earthquake, tornado, etc…), strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third-party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for the provision of the Service Level Agreement
• Telco Failure (i.e, Verizon, cutting a fiber line somewhere)
• Backbone peering point issues (i.e, …UUnet? having a router go down in Virginia that wipes out internet service for the entire East Coast)
• Scheduled maintenance for hardware/software upgrades
• Hardware failure (faulty hardware is rare, but cannot be predicted nor avoided). VPS9 utilizes only name-brand hardware of the highest quality and performance.
• Software bugs/flaws (Exploits and bugs may develop that cause security issues or downtime)
• DNS issues not within the direct control of VPS9
• Network floods, hacks, attacks from outside parties or individuals
• Failure or error of any VPS9 monitoring or measurement system
• Client’s acts or omissions, including without limitation, any negligence, willful misconduct, or use of VPS9 service(s) in breach of VPS9 Policy and Service Guidelines (AUP), by Client or others authorized by Client.

VPS9.net will not be responsible for any damages your business may suffer. VPS9.net makes no warranties of any kind, expressed or implied for services we provide. VPS9.net disclaims any warranty or merchantability, or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong deliveries, and any and all service interruptions caused by VPS9.net and its employees.

Network Usage Dedicated Servers

Overusage of bandwidth is charged at 15Euros per TB. All clients agree with this before ordering the server with VPS9. The client is liable to pay the additional bandwidth usage charged by the VPS9. As the services will be suspended during this course of time.

Avoiding paying this over-usage invoice will lead to legal actions against the client. As our collection agents will be authorized to collect the amount from the client.

Prorate Billing

All dedicated servers ordered by the client will be charged with a private billing system. According to this, the invoice will be generated for the remaining days of the existing month in which the server is ordered, and the next full month will be charged. To keep the due date as the” 30th day of every month.”

All clients who order the dedicated servers need to make sure to pay the invoices generated for the initial period of the existing month and the next full month. Once the payment is received, the sales department will pass on the order to the order processing team in the datacenter to complete the server order, which shall be completed within 1-5 working days. In case of non-availability of the server or stocks, processing of the server order will take 1-7 working days.

Unmetered Bandwidth

The word “UNMETERED BANDWIDTH” is assigned to very high bandwidth allocated hosting plans. Where the user can use high bandwidth up to a maximum of 20TB/Month( Only Applies to VPS Services). Once this Limitation is reached, the service is automatically suspended. To reactivate the service, you need to purchase Bandwidth Packages with respective fees allocated to the packages. Until then, the service will remain closed/suspended. Very High bandwidth users are suggested to upgrade their service to 100TB Dedicated server Hosting.

VPS9.NET respects the intellectual property of others, and we ask our users to do the same. VPS9.NET may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be repeat infringers. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide VPS9’s Copyright Agent the following information:

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
• A description of the copyrighted work or other intellectual property that you claim has been infringed;
• A description of where the material that you claim is infringing is located on the site;
• Your address, telephone number, and email address;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf

VPS9.NET’s Agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:

By Certified Mail: Wiredphase Cloud Technologies – FZCO IFZA Business Park, DDP, 67637-001, Building A2 Dubai Silicon Oasis, Industrial Area Dubai, United Arab Emirates Email:[email protected] | Website:

WHILE EVERY ATTEMPT WILL BE MADE TO PROCESS YOUR REQUEST WITHIN THE SHORTEST POSSIBLE TIME PERIOD, DUE TO WORKLOAD, PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR PROCESSING.

VPS9.NET reserves the right to revise its policies at any time without notice.

Questions? Please feel free to contact us for any clarifications regarding this agreement, preferably before signing up with us.