30-day Moneyback Guarantee
Each of the VPS9 managed shared and reseller servers carries a 30-day unconditional money-back guarantee. If you are not completely satisfied with our services within the first 30 days of your service, you will be given a full refund of the contract amount. Remember, this is only for Monthly VPS and does not apply to Dedicated Servers, Management Services, License Purchases, Administrative Fees, Setup Fees for any addons, or Domain Name Purchases. In PayPal, AlertPay, Moneybookers, or charging back through credit card will not be considered for the 30-day money-back refund policy.
One needs to follow the Cancellation Procedure through the Client Area and request a Refund by opening a Sales Support Ticket mentioning the reason for Cancellation. The service, which has been upgraded within 1st 30days of the purchase, is not covered in the 30-day money-back guarantee. The Billing Department will investigate the request. If you find a suitable one, as per the 30-day money-back guarantee and Terms of Service. An Immediate Refund Will be provided within 24-72hours of the working hours.
Uptime Guarantee
If your Managed or Unmanaged VPS Services have a physical downtime that is not within the 99.9% uptime, you may receive one month of credit on your account. Approval of the credit is at the discretion of VPS9, dependent upon justification provided. Third-party monitoring service reports may not be used for justification due to a variety of factors, including the monitor’s network capacity/transit availability.
The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server, which may differ from the uptime reported by other individual services. To request a credit, please contact [email protected] with justification. All requests must be made in writing via email or through a support ticket. Uptime guarantee only applies to Managed or Unmanaged VPS Services. Dedicated servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down, which is not related to our uptime guarantee.
